Privacy Policy

We respect your privacy and are committed to protecting it through our compliance with this privacy policy (“Policy”). This Policy describes the types of information we may collect from you or that you may provide (“Personal Information”) on the lockswift.com.au website (“Website” or “Service”) and any of its related products and services (collectively, “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update it.

This Policy is a legally binding agreement between you (“User”, “you” or “your”) and this Website operator (“Operator”, “we”, “us” or “our”). If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this agreement, you must not accept this agreement and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

1. Automatic Collection of Information

When you open the Website, our servers automatically record information that your browser sends. This data may include information such as your device’s IP address, browser type and version, operating system type and version, language preferences or the webpage you were visiting before you came to the Website and Services, pages of the Website and Services that you visit, the time spent on those pages, information you search for on the Website, access times and dates, and other statistics.

Information collected automatically is used only to identify potential cases of abuse, protect our operational booking systems from automated spam, and establish statistical information regarding the usage and traffic patterns of the Website and Services. This statistical information is not otherwise aggregated in such a way that would identify any particular individual User of the system.

2. Collection of Personal Information

You can access and use the Website and Services without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the key features offered on the Website—such as requesting an emergency automotive, commercial, or residential locksmith dispatch—you will be asked to provide certain Personal Information.

We receive and store any information you knowingly provide to us when you fill out service quotation forms, inquiry boxes, or initiate a telephone call through our platform. When required, this information may include:

• Contact Details: Such as your full name, telephone number, and email address.
• Operational Location Data: Physical street addresses, coordinates, or regional suburb parameters required to route field service units to your stranded vehicle or building.
• Asset and System Specifications: Specific lock mechanics, ignition profiles, or vehicle make, model, and structural year information necessary to prepare appropriate physical replacement tooling.

You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of targeted site features or receive precise dispatch services. Users who are uncertain about what information is strictly mandatory are welcome to contact us.

3. Privacy of Children

We do not knowingly collect any Personal Information from children under the age of 13. If you are under the age of 13, please do not submit any Personal Information through the Website and Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through the Website and Services without their explicit permission.

If you have reason to believe that a child under the age of 13 has provided Personal Information to us through our systems, please contact us immediately to request that we delete that child’s records from our active services.

4. Use and Processing of Collected Information

We act as a data controller and a data processor when handling Personal Information, depending on the specific situation involving the customer records. We act in the capacity of a data controller when we ask you to submit Personal Information that is necessary to ensure your access and use of our local trade services. In such instances, we determine the core purposes and final means of processing that data.

In order to make the Website and Services available to you, or to meet a legal trade obligation, we need to collect and use certain Personal Information. If you do not provide the information that we request, we may be unable to provide you with the specific trade services or lock repairs requested. Any of the information we collect from you may be utilized for the following core purposes:

• Responding to structural access, automotive key-cutting, or security hardware requests.
• Dispatching mobile technician units directly to your designated coordinates.
• Transmitting booking validations, dispatch updates, price estimations, and follow-up service communications.
• Enforcing operational terms, trade safety regulations, and field cancellation policies.
• Mitigating structural fraudulent activity and operating our digital platform safely.

5. Disclosure of Information

To deliver requested mobile services or execute emergency roadside responses, we share relevant dispatch criteria with our internal technicians and authorized regional subcontractor field networks. We do not engage in the commercial monetization, trade, or transfer of your identifiable data records to unaffiliated marketing entities or advertising brokers. We retain the right to disclose processed data records if explicitly demanded by statutory court filings, public safety directives, or enforcement agencies operating under Australian jurisdiction.

6. Retention of Information

We will retain and utilize your Personal Information for the specific timeline required to fulfill our operational business parameters, settle billing disputes, maintain clear fiscal tax invoicing, and satisfy legal trade obligations under local state guidelines. Non-identifying statistical metrics generated via usage patterns may be stored indefinitely for functional site improvements.

7. Data Analytics and Cookies

Our digital infrastructure utilizing the Website and Services may employ “cookies” to personalize your structural browsing experience. A cookie is a compact text record placed on your hard disk drive by a web page server architecture. Cookies cannot execute standalone scripts or deliver malicious code strings to your computing hardware.

We may use cookies to aggregate data patterns, log configuration settings, and measure user path preferences to optimize loading speeds. You maintain the autonomous capacity to accept or decline cookies through your individual browser software settings panel; however, disabling cookies may impact the technical interactivity of certain booking components.

8. Do Not Track Signals

Some web browsers incorporate a “Do Not Track” feature that signals to websites you visit that you do not wish to have your online activity tracked. Given that there is not yet a uniform legal or technical standard for interpreting Do Not Track signals, our Website and Services do not currently interpret or process automated Do Not Track browser parameters.

9. Links to Other Resources

The Website and Services may contain web links leading to external digital resources or map structures not owned, managed, or controlled by our administration. Please be aware that we are not responsible for the independent data collection methods or privacy mechanics practiced by such external third parties. We encourage you to review individual policy statements when departing our domain.

10. Information Security Protocols

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, modification, or exposure of Personal Information under our control. However, no data transmission over the Internet or wireless network can be completely guaranteed.

11. Data Breach Notifications

In the event we become aware that the security of the Website and Services has been compromised or Users’ Personal Information has been disclosed to unrelated entities as a result of external malicious activity, we will implement appropriate containment measures, initiate full diagnostic forensic analysis, and notify affected persons alongside corresponding regulatory enforcement agencies where required by Australian data breach notification structures.

12. Changes and Amendments

We reserve the right to modify this Policy or its terms relating to the Website and Services at any time, effective upon posting of an updated version of this Policy on the Website. When we do, we will revise the updated date at the top of this page. Continued use of the Website and Services after any such changes shall constitute your explicit consent to such modifications.

13. Acceptance of this Policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.

14. Contacting Us

If you wish to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may do so via our support email inbox:

Email Contact: service@lockswift.com.au
Operational Suburb Focus: Glen Waverley, Victoria, Australia